High-quality jobs performed by Genavco’s plant workshop have earned the company a
 name both in the UAE and beyond, according to Manhal Abu Saleh, plant service and warranty manager.

Genavco’s plant workshop consists of different sections – each a model of up-to-date technology and equipped with state-of-the-art machinery that is operated by factory-trained engineers and technicians. The company is fully equipped to handle the latest equipment.
The hydraulics and pneumatics section is able to cater to a range of road construction, material handling machines and compressed air systems.
In 1980 Genavco became the first company in the region to acquire an engine dynamometer and transmission-test bench. Major overhauls for engines and transmissions are performed in dust-free and air-conditioned workshops by qualified and factory-trained engineers, says Manhal. “Our electric shop can handle battery-operated machines in addition to any other machines that have electrical or electronic controls.
“We are committed to satisfy our valuable customers throughout conducting all the services and repairs as per the manufacturer’s specifications and recommended service manuals.”
Manhal continues: “The strengths of our unique service include a quick response to customer complaints provided by qualified and factory-trained engineers and technicians; rectification of problems in the shortest possible time; a motivated team; availability of a full range of tools – electrical/electronic, hydraulic, pneumatical and mechanical systems; availability of a state-of-the-art service facility, fully-equipped engine dynamometer testing facility that can test diesel engines with electrical and mechanical controls up to 2,000 BHP and another testing facility for heavy-duty auto transmission, including electronic controls,” he says.
“We offer several advantages to our customers. Our quick response reduces down time, thereby reducing loss of time and money. This helps our customers complete and finalise their projects as per schedule.
“Customer satisfaction is key to our success,” Manhal points out. “After-sales service is vital to ensuring a competitive edge and whoever is delivering the best would dominate the market.”