Guardian Glass has announced the launch of Claria, a generative AI-powered assistant that helps customers easily navigate the technical aspects of glass and product selection. Claria combines decades of manufacturing expertise and product knowledge in a single AI-powered assistant, according to the US-based company.

Customers can quickly access extensive information, receive tailored recommendations, and find answers on everything from glass performance and production to selecting the right products to help comply with regional norms and building codes, it adds.

The AI-powered assistant has a range of capabilities, including:

•   Answering technical questions about glass properties, manufacturing, processing, and product configurations.

•   Recommending glazing solutions that can help meet project requirements and comply with local regulations.

•   Identifying local suppliers who can provide the glass in its fabricated form.

•   Guiding users to relevant content and resources across Guardian Glass’s website.

•   Supporting continuous, conversational interactions where context carries over across multiple queries.

•   Operating in all supported languages of the Guardian Glass website and adapting to the regional content of each site for a tailored user experience.

By automating inquiries, Claria helps customers access information independently and resolve complex questions in seconds. It allows users to engage in natural conversations, receive contextual recommendations, and explore technical topics easily and efficiently, with supporting resources provided alongside responses.

Steven Scrivens, Global Head of Digital Platforms at Guardian Glass, says: “Today’s fast-evolving digital landscape is transforming how customers search for information and make decisions. Guardian is embracing this change, providing customers with the ability to access large bodies of information and generate value-added results quickly and efficiently. This is already changing the way we work, making us more effective.”

Taysseer Sharaf, Director of AI and Data Science Solutions at Guardian Glass, adds: “Our journey to build the Claria assistant began with experimentation and evolved into a scalable, intelligent solution. As the vision matured, collaboration across teams helped to ensure a strong infrastructure and a seamless user experience. What started as a proof of concept is now a cornerstone of our digital engagement strategy.”

The AI-powered assistant is now available globally on the Guardian Glass website, in all supported languages, and adapts to the regional content of each local site, giving architects, fabricators, and specifiers a powerful new way to engage with Guardian Glass expertise.