Azizi Developments, a leading real estate developer in the UAE, said it has partnered with 3i Infotech, an internationally acclaimed, global IT company, to enhance its information technology (IT) infrastructure.
This announcement comes in light of Azizi Developments’ unwavering pursuit of digital transformation and customer experience enhancement.
The agreement comprises overhauls of Azizi’s cyber security, data protection, cloud and end-user computing and IT Governance Risk Compliance (GRC), gearing the developer up for its digital transformation and granting property seekers a safer, more seamless, transparent and convenient home-shopping experience.
Chief Information Officer Dr Syed Mahsud Ali said: "This partnership serves as the ideal launchpad for our IT Transformation, a cornerstone in our overall, swiftly-progressing Digital Transformation journey. Having the right IT infrastructure in place is a much-needed step in propelling ourselves to the very forefront of digital innovation."
"Only by implementing the latest technologies, which are ultimately to the benefit of the end-user, can we become the most customer-centric developer in the UAE and beyond – a vision that we are now much closer to realising," stated Dr Ali.
"We have found ways to optimise our costs, with our comprehensive, world-class IT Transformation now only costing us 0.92 per cent of the total corporate budget, while the real estate industry’s average usually lies at 1.5 per cent," he added.
Suryanarayan Kasichainula, President & Global Head (ERP and Global Sales & Solutions Head – IT Services) aT 3i Infotech said: "We are delighted to be selected as a strategic partner by Azizi Developments, a leading real-estate organisation in the Middle East region, for their Digital Transformation journey."
"Our continuous commitment to high quality, cutting edge technology solutions along with our proven experience in understanding customer challenges will enable us to create solutions for their ongoing requirements and long-term goals alongside digital transformation," noted Kasichainula.
"This partnership endorses the value we bring in with our Infrastructure and Cloud Services to deliver world class experiences by using Cloud, Maggie (Virtual Engineer/BOT), Artificial Intelligence, predictive analytics and integrated solutions that enhance employee and end-customer experiences," he added.
Azizi said it had successfully implemented state-of-the-art customer relationship management (CRM), robotic process automation (RPA) and business analytics technologies, and was now looking at enablers like digital workplaces, advanced process optimisation, and radical digitalisation.
The developer is also using other business intelligence and data analytics tools to create actionable strategies for existing and new business opportunities, it added.-TradeArabia News Service